What went Wrong??

I was going through an article published in a Newspaper. The article was written on the insurance company. How they change the policies and at the time of the maturity of the policies they just deny their words. While talking the policy they show so many promises, results to their customers.
The case was of a Mumbai based Mr. BL.K Shah. He himself is a medical practitioner. He had taken a mediclaim policy from a bank. At the time of its renewal he went to the New India Assurance Company in October. The age of Shah at that time was 73 but the papers at the office were showing that 74. He objected also but no one listened to him. He was told that they had introduced a ‘running age’ concept. Due to this he had to pay extra loading charges of Rs 700/-. In his words “With this additional amount my renewal premium rose to a total of Rs 23, 052 last year from Rs 11, 053 in 2006.” After further investigation the CMD at the New India Assurance Company, told that the company ha shifted to this structure since August 16, 2007. The RTI document, assured that as and when the policy was due for renewal, policyholders would be intimidated along wit premium calculation. But in this case Shah did not receive any such intimidation. This is a clear case of negligence.
Shah has approached many offices of the company but all in vein. The case has put a question in front of all investors and policy holders that the money which they invest for their bad time or future is same or not? Will they get the fruitful results that have been assured from the company or not. This is a question which can revolve round in one’s mind and need to be answered.